FAQs & T&Cs

  • Location

    Gold Coast Equine Connections is located at:

    Epona Equestrian Park,
    25 Lanes Road, Wongawallan QLD 4212

  • Parking

    We have designated guest parking available at the property. You and your guests will be greeted at the front gates and directed to parking. Please be aware this is private property, and we ask for you and your guests to be considerate at all times.

  • Arrival

    Please arrive 10mins prior to your booked time to finalise paperwork, attire and fit your helmet. You and your child will have a 5min safety briefing before meeeting our ponies.

  • General Responsibilities

    By entering our premises, you agree to abide by the following terms and conditions:

    Non-rider children are to be under the responsibility of an adult at all times and must be kept away from the horses.

    Any non-rider must avoid doing any of the following:

    Enter any stable, arena or zone where lessons or experiences are given.

    Enter any horse paddocks.

    No food is to be taken into the premises or given to any horse without the supervision of a Gold Coast Equine Connections coach.

    Smoking is not permitted inside the centre at any time.

    Dogs, excluding assistance dogs, are not permitted inside the centre without the prior consent of Gold Coast Equine Connections.

  • Dress Code and Helmets

    Dress Code
    All riders must wear an appropriate outfit that consists of the following:

    long pants (leggings or stretch jeans)

    high socks that cover ankles

    fully enclosed shoes with a flat sole and small heels (boots, school shoes and sneakers are acceptable) and

    sleeved shirts (no singlets or halter tops)

    Helmets
    Gold Coast Equine Connections will provide each rider with a helmet that meets the latest health standards and will be fitted by a Gold Coast Equine Connections staff member prior to the commencement of each lesson.

  • Rider Policy

    At all times while participating in a lesson or other activity, all riders must:

    stay calm when in proximity to any ponies or horses

    not feed a pony or horse unless supervised by a Gold Coast Equine Connections staff member

    not run or play ball games without being instructed to do so

    show respect to the animals, teachers, helpers and fellow riders

    listen to the directions given by Gold Coast Equine Connections instructors.

    Horses will be picked out by Gold Coast Equine Connections instructors based on the safety, height, weight and competency of a rider. As such, Gold Coast Equine Connections is unable to guarantee that a suitable horse will be available for any given rider on any given day.

  • Cancellation Policy

    Description goes hereIt is at the discretion of Gold Coast Equine Connections to cancel any riding activities should the conditions not be appropriate to ride safely.

    If during the course of the day Gold Coast Equine Connections considers it unsafe to ride, Gold Coast Equine Connections reserves the right to cancel the event and an alternate date to reschedule will be offered. No refund will be payable by Gold Coast Equine Connections for the cancellation.

  • Risk Warning & Waiver of Liability

    All guests and riders are to complete prior to attending an event, experience or lesson. No form - no ride!

    Please click here to complete and submit!